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Triage for Non Clinicians in General Practice

Duration of the course: 60mins

About The Course

 Brochure

Giving reception staff the confidence to assess patients and apply the principles of triage to reduce risk, ensure that patients receive safe and appropriate care and to assist with the efficient running of the practice.
Duration: 60mins

Are you the first point of contact for patients? Are you required to assess patients for an appointment?

Reception staff deal with a range of patients, including those that need to be seen now and those that are able to wait for an appointment. Their role involves making decisions about every phone call or patient presentation and prioritising appointments appropriately. The decisions they make not only impact the patients but also the running of the practice.

This course, developed and presented by Simon Gould – Director and Principal Lecturer for Medics for Life, will focus on the basic skills required by reception staff to confidently assess patients and apply the principles of triage to reduce risk, ensure that patients receive safe and appropriate care and to assist with the efficient running of the practice.

What you will learn

  • Understand the importance and functions of triage in a general practice setting.
  • Review the role and responsibilities of receptionist in regard to triage.
  • Utilise triage resources available to receptionists to make safe triage decisions.

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Course classroom

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Welcome & Resources

Course Instructor

Simon Gould
Simon Gould Director and Principal Lecturer, Medics for Life

Simon has 15 years experience as an Advanced Care Paramedic with NSW Ambulance. He has also held senior positions with the Hunter Division of General Practice and Hunter Medicare Local. Simon now runs his own training and consulting company, Medics for Life, specialising in the primary health care sector. A clinical educator for more than 17 years, he regularly presents workshops on topics including resuscitation, dealing with difficult patients and triage.

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